|
1. Requirements analysis
Face to face advisory services
It is mainly to help customers to understand the effectiveness of Aitrans translation software system the, design customer needed solutions, develop practical implementation plans using mature implementation strategies to ensure Aitrans translation software systems is compatible with other systems of the customer.
Product solution demonstration to customers
According to the requirements of customers, Aitans consultants use the existing successful products technology solutions to demonstrate to customers, ask for and understand the needs of each client, to make a comprehensive consideration for the future platform development of clients.
Together with the user, sort the customer needs, focused on solving urgent problems to achieve less cost, best service.
2. Program customization
On the basis of basic program getting recognized by the customers, Aitrans will form a project group to develop a practical and customer-centered application solution.
According to the results of requirements analysis, proposing a complete translation enterprise solution. Focusing on the customer’s actual situation, the solution can be implemented in stages.
And the detailed requirements of each customer, Aitrans engineers in conjunction with the Aitrans consultant will develop a detailed technical solution for clients to ensure that the needs of each user can be practically solved.
For other urgent feature requirements of customers can be added in the contract or with an additional protocol, using individually customization, single payment method, solving quickly and easily.
3. Contract signing
According to the determined solution, determine the products and services to be provided and delivery time, and determine the right price and payment method. And other terms of technical support and services.
4. Custom development
Develop according to the agreed customized content of the contract.
For the specific functional requirements of each module, make user-friendly design and the most scientific and reasonable structural logic.
When encountering difficult problems, or do not understand the user needs, communicate with customers and improve and modify on the basis of clients confirming. Every detail is truly what the customer needs.
5. Installation and training
Provide on-site installation and commissioning services to ensure the stable operation of the system.
After installation, the immediate use training is provided for uses and managers and counseling is provided on a regular basis to establish a good training interactive mechanism.
After passing actual testing and running then sign with customers for use.
Develop appropriate training programs according to the characteristics of users.
Provide a way to quickly understand the translation softwares of Aitrans series. Through Aitrans technical training, new and old customers can gain a deep understanding of the software and the functions and features of the new version.
Technical support for installation and use
In the customer’s installation process, Aitrans technical engineers will explain every detail and the problems during installation at great length any time for customers. Until the Aitrans translation system the client uses is in normal use.
Answer to each question in use and help.
During use, each question of the customer will be given a sufficient answer, so that customers have nothing to worry about.
6. After-sales service
For each customer, designate a person as a customer service representative and develop customer service content and program annually.
Provide annual customer service plan and provide technical support services for contract customers 24 hours a day, 7 days a week. Services include hotlines, Web online support, remote debugging, product upgrades, and customer relationship management.
|
